Dispatch Introduction

Modified on Fri, 12 Nov 2021 at 10:18 AM

Dispatch introduction

Dispatch allows sending jobs/tasks to workers in a very convenient and practical way.

A dispatcher will create/import these jobs from the desktop interface, and the jobs will be received by the workers in the field, using their mobile phone apps.

Read how to create and import jobs and routes in Dispatch.


Drag and drop jobs between workers

It is possible to drag and drop jobs between workers to share out the workload.

Example: move jobs from the Unassigned row to assign them to a worker. 


Autocomplete and automatic dispatch

You can drag and drop jobs and routes to quickly assign them to workers. You can also set conditions for both auto-completing and auto-dispatching jobs. Autocompletion saves workers from marking routine jobs complete in the mobile app. Operators can save time by using the auto-dispatch feature, which automatically dispatches created jobs each day.

Read more about automation features here.


ETA to the job

With this feature (Estimated Time of Arrival), you can know the time left for the worker to arrive to the job's location.

Read more about ETA here.


Dispatch Custom Fields

With Dispatch Custom Fields you can add custom job-related fields to comply with specific data requirements for dispatching or updating jobs or routes.


Route optimisation

With this feature you can quickly reorganise the routes in order to optimise distance and time.

Read more about route optimisation here.


Schedule your jobs and routes

With this feature you can automatically generate the same jobs on a regular basis. 

Read more about job or route schedules here.


Attach documents, images and signatures

With Dispatch you can attach documents, images and signature to your jobs. This is particularly useful to the workers when are performing the tasks and need further information or attach a new one to the job.


Connect mobile app setup for workers

Workers can complete jobs in real-time in the field with the mobile app. They can also upload photos, get a customer signature for job sign-off, and even add comments and discuss a job with the operator.

It’s easy to get the mobile app rolled out to the workforce. Operators can see if a worker is missing the Dispatch app. They can send the app invite by SMS to all workers so they will be up and running in no time. 




The Dispatch panel

The Dispatch window shows an overview of all jobs for the selected date. Here you can see today's progress, look at your job history, and plan future jobs.

CalendarThe calendar allows moving back and forward historic and planned jobs.
JobFor creating jobs, routes, or schedules.
UnassignedShows all unassigned jobs.
Worker rows     Each worker has its own row with jobs assigned. Only the workers in the current view will be displayed.
Delayed jobsThe icon will show the number of jobs that have been assigned with date and time and are being late for completion.
Job PinTurn on 'Pin to map' if you want to keep your jobs and their locations visible on the map at all times.
Job listsIf you click on the icon, you'll get a more detailed report of the worker's jobs.
Advanced optionsIn this menu, you'll be able to access advanced features like Batch operation, QR code, Import jobs, Autocomplete, etc.

Note: uncompleted (assigned) jobs from previous days will not be displayed on future dates. If you need to see uncompleted jobs you need to browse through the calendar to verify them. 

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